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Clients From Hell Podcast

The Clients From Hell podcast is equal parts humorous and helpful as it explores the modern life and times of creative professionals.
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Clients From Hell Podcast
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Feb 18, 2020

You have to suffer for your art. If you truly care about something, you'd do it for free. Great artists aren't recognized in their lifetimes.

We've all heard these ideas, and internalized them to some extent. Duane Jones fights back against them with his clothing and lifestyle brand, Art Pays Me, reminding everyone that what you do, and who you are, has value. It takes courage to turn creativity into a business, and he talks with Kyle Carpenter about why the world will be a better place if more people can get paid for their art.

It's a great and illuminating talk about how to change your mindset towards being the kind of artist who gets paid. Tune in for the REAL difference between art and craft (and believe us - it's the best definition you've ever heard). 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Feb 4, 2020

The great thing about remote work is you can travel while doing it. Of course, we all know we CAN, but how many of us actually pull up stakes and do it?

Lynette Adams is a freelance writer and editor who recently wrote an article for The New York Times on housesitting, and how you can build a life for yourself trotting the globe. SPOILERS: it's a lot like freelancing! She and Kyle talk how to build a reputation as a reliable housesitter, what it teaches about client relations, the unexpected benefit of a negative review and most importantly, what it would take for YOU to get up and move across the globe for a few months! 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Jan 14, 2020

Life is full of changes. One moment you can be a freelancer, the next you can be working full-time for one of the most exciting blockchain projects in the world, and then a freelancer again!

...Okay, that's pretty specific. But that's exactly the journey Bryce Bladon has taken over the last few years, and he joins old friend Kyle Carpenter to discuss his return to the freelance fold, the strategies he's used to hit the ground running, and why knowing yourself is the most important thing you can do for your career. 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Dec 31, 2019

Making movies is hard. You need to be a combination director, camera person, sound designer, project manager and so much more. To do it successfully, you need to be disciplined with your time and your efforts. 

Wes Anthony of Firehouse Creative has been making film and video projects for a diverse set of clients for years now, and he chatted with host Kyle Carpenter about a recent gig that tested his skills and what it took to make his company a success. Topics include remote work, pricing strategies, client communication and more; this is a treasure trove of an episode with great advice for anybody working in creative fields! 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Dec 10, 2019

It will, if we start taking the right steps NOW. Adam Roach and Anya Switzer started LANCE, a freelancing solutions network in Canada in order to start pushing back against the race to the bottom clients want for their freelance employees. They share with Kyle their assessment of the problems freelancers face today and will face tomorrow, how they're trying to get in front of them, and what you can do to make sure that your freelance career remains flexible and lucrative. 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Nov 27, 2019

It's a familiar feeling. You overpromised a client on deliverables and got overwhelmed with work, or family stuff came up, or you hit a wall in the project that you just couldn't overcome. You put it off for a day, then two days, then a week... All of a sudden you're way overdue and you haven't talked to the client in that entire time. Clearly they're furious with you, fuming behind your back.

Or are they? Mike Tanner talks with Kyle Carpenter about the ways we create imaginary relationships with our clients, especially since freelancers don't usually get to talk to them one on one on a regular basis. It's never as bad as you think, for real. Find out how forgiveness is the way to move forward! 

Let us know on twitter @clientsfh - do you create imaginary relationships with your clients? Or are you strictly business, with nothing personal riding on your performance? How did you arrive where you are?

 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Nov 12, 2019

It's the middle of winter, and a massive tree just crashed down on your house. What do you do? 

It happened to Cami Travis-Groves, and she knows she did exactly the right thing. She expressed gratitude that nobody was hurt and move on. She brings that attitude to her working life as a designer and as a coach for freelancers, and she shares her tips for how to rise to every occasion and why "work/life balance" is, in her eyes, totally bogus. 

As a bonus, listen to host Kyle Carpenter pitch her (unsuccessfully) on why sarcastic positivity can be really helpful for some people! 

 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Oct 29, 2019

 

Do you have an assistant? Should you? Look at what you have to do today; how much of it is what you want your job to be, and how much of it is something you hate to do? What if you had someone who could do that stuff for you, so you could focus on being the designer/programmer/writer you always wanted to be? 

Melissa Smith is the founder of the Association of Virtual Assistants and she's of the opinion that everyone growing a business should have an assistant to help them do the things they need to succeed. 

 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Oct 9, 2019

Balancing a passion for art and a talent for business isn't always the easiest, but it can be done. Just look at Julia Kelly, who turned a part-time job doing caricature art into a full-time business that paid her more than accounting work! 

In today's episode, she talks with Kyle about the lessons she learned in client management from doing caricature art (hint: understanding your client means paying attention to more than just what they're saying), describes her path forward in a new business. 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Sep 26, 2019

It's the 21st Century. Chances are you're feeling overwhelmed right now. If you are, listen to this interview with The Freelance Conference's Emily Leach to find her effective strategies for managing overwhelm! 

Even better, her tip isn't just "plan better." It's to reach out to people you love and keep human connections in the picture. Find out why this works in this interview! 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Sep 3, 2019

Don't you just hate talking about money with clients? Either you're quoting WAY too low, or you're putting out a number that makes you feel like an imposter. Either way, talking budget is a source of incredible anxiety for most freelancers.

Unless, of course, you're Ilise Benun. Ilise LOVES having the money conversation with clients, and that's because she's figured out a great trick for making both her and her clients comfortable discussing budget. 

It's a simple trick, but it's a mind-blower: she asks "is this a $500 project, a $5000 project, or a $50,000 project?" Find out WHY this amazing trick works in her conversation with Kyle! 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Aug 20, 2019

Client relationships break down. It's a bummer, but it happens. But what causes it?

Wes Jones has been a project manager both with agencies and as a freelancer to know that things deteriorate when communication isn't clear. That's why he wrote the Producer Playbook to help make sure that everyone on a project can be on the same page. 

On this week's episode, Wes chats with Kyle about his strategies for managing client expectations and making sure your needs as a freelancer are met. He also shares a surprising tip on how to make sure that you are happy in your business! 

We're sponsored this week by Gusto! Manage payroll, taxes and HR from one simple management tool so you can be the boss you always wish you had! Check out their three-month free trial.

Today's links: 

 

Want to support the show?

Check out Gusto's free three-month trial! https://gusto.com/cfh

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Aug 6, 2019

 

It's rough out there these days. Sometimes, you have to make your own good.

That's what Maddy Osman was thinking when she created a scholarship for freelancers on her own dime. Not as a way to promote her business, not to train up someone she could work with or profit off of - just to help someone in the way she felt she'd been helped.

In this episode, Maddy and Kyle talk about what it means to give back to the freelance community, and what it means to be altruistic as part of your hustle. 

We're sponsored this week by Gusto! Manage payroll, taxes and HR from one simple management tool so you can be the boss you always wish you had! Check out their three-month free trial.

Today's links: 

 

Want to support the show?

Check out Gusto's free three-month trial! https://gusto.com/cfh

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Jul 23, 2019

Freelancers everywhere experience the same problems. Deadbeat clients who won't pay their wages. Economic precarity. The knowledge that if you get sick, you might not be able to work enough to pay your bills. There are a lot of opportunities in freelancing, but there are also a lot of fears and dangers.

Much of that danger comes from working alone - but what if you weren't alone? What if freelancers - hear me out - formed a union?

The Industrial Workers of The World (IWW) is a union that formed in 1905 and has a storied history of fighting for workers rights and they recently formed a branch for freelance journalists that could be the first step in adapting the classical union model to the gig economy. In this episode Kyle talks with a member of the union about their goals and strategies, and why you might consider joining in solidarity. After all, if we all experience the same problems, why don't we try to solve them together?

We're sponsored this week by Gusto! Manage payroll, taxes and HR from one simple management tool so you can be the boss you always wish you had! Check out their three-month free trial.

Today's links: 

 

Want to support the show?

Check out Gusto's free three-month trial! https://gusto.com/cfh

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Jul 9, 2019

Working freelance can be lonely. That was exactly what Julie Cortés found when she started her freelance copywriting business years ago - so she did something about it. She started what has become the bustling KC Freelance Exchange, a freelancer's network that she's taking national. 

Julie talks with Kyle about all the reasons you should get to know the other freelancers in your city, and how putting the work in on the exchange changed her life. Let Julie inspire you to get out and connect! 

We're sponsored this week by Gusto! Manage payroll, taxes and HR from one simple management tool so you can be the boss you always wish you had! Check out their three-month free trial.

Today's links: 

 

Want to support the show?

Check out Gusto's free three-month trial! https://gusto.com/cfh

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Jun 25, 2019

What does it take to create a successful business? Are there any tricks? Are people with great products dark sorcerers, or did they just get lucky?

For nearly three years now, Joe Casabona has talked with people who have created successful products, finding out the secrets of getting a business off the ground on his podcast, "How I Built It." In this episode shares what he's learned from countless successful entrepreneurs, discusses an unlikely inspiration, and tells you what you can learn from Game of Thrones about listening to your clients. 

We're sponsored this week by Gusto! Manage payroll, taxes and HR from one simple management tool so you can be the boss you always wish you had! Check out their three-month free trial.

Today's links: 

 

Want to support the show?

Check out Gusto's free three-month trial! https://gusto.com/cfh

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Jun 11, 2019

 

We hear constantly that we should "be ourselves" and "be authentic." The only problem is when most people tell us that, they're telling us to be the person they think we are. But that's not what it means to be yourself.

Rachel Presser of Sonic Toad Media couldn't be mistaken for anyone but herself. She makes games and she loves toads, and any encounter with her makes that absolutely clear. She does a great job of recognizing who she wants to work with, and she knows that watering herself down means working with people she doesn't want to work with. She shares her philosophy with Kyle in this week's episode.

We're sponsored this week by Gusto! Manage payroll, taxes and HR from one simple management tool so you can be the boss you always wish you had! Check out their three-month free trial.

Today's links: 

 

Want to support the show?

Check out Gusto's free trial! https://gusto.com/cfh

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Jun 4, 2019

Running your own business or freelancing means juggling everything in your life at all times. The hustle is hard, but it gets exponentially harder when you're a parent - especially when you work at home.

Mike Tanner began One Red Cat Media when he was a new parent, and that business has grown alongside his children. In this episode, he shares his strategies for keeping productive also while being a great dad. SPOILER: his strategies are useful for everyone, kids or no! 

Today's links: 

 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

May 21, 2019

Are you constantly exhausted? Do you find yourself staring at the computer screen struggling to finish projects that should be easy?

Burnout happens when you overcommit, and when you don't keep track of the time you're spending. In today's episode, Glenn Rogers of Float shares his tips on why it's so important to recognize your limits and keep track of the time you are spending on work. 

Remember: all the work in the world is of no use if you're drowning!

 

Today's links: 

 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Apr 30, 2019

 

Content strategy is key for establishing your authority in the market. If your clients know you're the expert on what you do, they'll be happy to pay you to solve their problems. But how do you establish yourself as an "expert"?

That's where Michael Greenberg comes in. His agency Call For Content specializes in using podcasts to create a strong client base, and in this week's episode he shares his strategies for turning a few key interviews into a thriving business by "borrowing" your clients' authority. 

It's a short listen at just over twenty minutes and chock full of mind-blowing tips. Check it out! 

 

Today's links: 

 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Apr 16, 2019

When pitching your work, most creative freelancers sell their skills or their services. However, the key to landing big clients is to show that you're an indispensable part of their team by selling strategy

Anabelle King realized this over years of working at agencies, and now she lands big clients with her boutique branding business I Like Storytelling. She shares her strats for creating a collaborative relationship with her clients in today's episode! 

Today's links: 

 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Apr 2, 2019

 

The key to success in freelancing is realizing how to find the right clients - the people who are not only great to work with, but actually have money to pay you

Alison Knott is a web consultant who mentors creatives, and she knows all the mistakes that freelancers make: targeting the wrong clients, the wrong platforms, the wrong rewards. In this episode, she shares the decisions you have to make right now to start making money! 

Today's links: 

 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Mar 19, 2019

Value-based pricing is the holy grail of freelancing. It's how you make a lot of money by showing your clients that you can give them results. It's also not easy to make the switch to this pricing structure!

Returning guest Ami Sanyal shares his DREAM framework for getting clients on board with paying you more! Ami walks you through:

  • Discovery
  • Repel
  • Establish Packages
  • Address Risk
  • Money

Ami breaks down this approach, and how he was able to transform his agency with this approach! 

Want Ami's script for this approach? Text EZGROW to 393939 for a step-by-step guide! 

Today's links: 

--

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Mar 6, 2019

What's keeping YOU from being creative? Discipline? Scheduling? Good old fashioned "writer's block"?

Todd Brison has made a name for himself by tackling these problems head-on and discovering how to make the most of your muse. In his extremely popular posts on Medium and his two amazing books The Unstoppable Creative and The Creative's Curse, he breaks down strategies for doing creative work whenever you need!

This episode is like one of the best creative coaching sessions you'll ever get. Tune in!

Today's links: 

--

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Feb 20, 2019

If you want to succeed as a freelancer, you can't compete for scraps. That's the message that Kaylee White of Kaylee Writes puts forth in her new book, How Not to Be Just Another Freelancer, but how do you find the GOOD clients that will push you and your business into the next level? 

Kaylee talks with Kyle about what it means to step away from the pack and run a successful business for yourself, and the very important steps you need to take to do so! 

Today's links: 

--

Want to support the show?

This episode is brought to you by Easel.ly, an infographic design service that transforms raw data into clear, interesting images. You can see their work on Clients From Hell

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

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