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Clients From Hell Podcast

The Clients From Hell podcast is equal parts humorous and helpful as it explores the modern life and times of creative professionals.
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Clients From Hell Podcast
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Nov 5, 2020

The difference between playing in the garage and playing in an arena is one of finding your audience. Sure, you can stay in your garage and have your mom tell you you're great, or you can get out in front of a crowd and find out what they like. 

On today's episode, Brent Weaver of uGurus.com explains how a creative freelancer can apply this insight to freelancing, by getting out there and finding the right clients for you, sharing the same strategies that have helped hundreds of consultants get ahead with with host Kyle Carpenter. Check it out!

Today's links: 

Want to support the show?

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Sep 30, 2020

The difference between a "freelancer" and a "consultant" is very fine. In many ways, it's just a shift in philosophy, but it can yield great dividends because clients view the two very differently.

On today's episode, host Kyle Carpenter talks with Michael Zipursky of Consulting Success, who has been coaching agencies and solopreneurs to building the consulting businesses they want for over a decade. He shares his steps for becoming a successful consultant, and they key difference in approach that separates one from a freelancer! 

Want to get more advice from Michael? He's giving away his book for free at his website. See the links for more details! 

Today's links: 

Want to support the show?

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Sep 15, 2020

Working from home is the new reality, and with it comes a very, VERY sedentary lifestyle. Without having to leave your house to do anything, it's easy to fall out of fitness and into new health problems.

Personal trainer Adam Bradley works with artists and creative workers one-on-one, offering personal consultations about how to keep in shape in ways that work for you. In today's episode offers host Kyle Carpenter some tips about how to stay healthy while working from home, and his philosophy of why exercise shouldn't be a shame-based chore. 

Today's links: 

Want to support the show?

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Aug 18, 2020

Whether you're a designer, a programmer, an illustrator, or a writer, if you work for yourself you are on some level a project manager.

It can be a full-time job keeping yourself in a full-time job, and chances are you're wasting time and losing money in ways you haven't even noticed yet. But don't worry - Marcel Petitpas of Parakeeto makes a living by helping agencies and solopreneurs make the most out of their jobs, and he shares his strategies for effective project management with host Kyle Carpenter this week! 

Topics include how to track time EFFECTIVELY, strategies for keeping your clients on track, and how to price so you don't lose money with every new project! 

Today's links: 

Want to support the show?

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Aug 4, 2020

For many of us, crowdfunding holds a certain magical allure. It's the silver bullet, the golden ticket, the decision that can change EVERYTHING... IF we can get it together to finally put together that dream project.

For Nalin Chuapetcharasopon, crowdfunding is a part of every day. That's because she runs Crush Crowdfunding, a consultancy that helps businesses succeed on platforms like Kickstarter and IndieGoGo. She talks with host Kyle Carpenter about why freelancers absolutely SHOULD be thinking about how to get a product crowdfunded - and why it's not as easy as you might think.

Topics include: early adopters, crowdfunding strategy, and how to start building crowdfunding buzz BEFORE you debut! 

Today's links: 

Want to support the show?

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

 

 

 

Jul 14, 2020

If you've ever written a detailed, thoughtful proposal only to have a client glance at it and reject it right away, you know that having to describe the work you do EVERY TIME you do it is exhausting. 

Kai Davis solved this problem by turning his services into products with set prices! In today's episode talks with Kyle about the advantages of this approach, how to get started with it, and how to use it to make more money on the same amount of work!

Today's links: 

Want to support the show?

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

 

Jun 30, 2020

We're all going through A LOT right now, and it's not always easy to stay on track with your business, or even your creative practice. In this week's episode, host Kyle Carpenter speaks with illustrator and designer Ben Lee about what creative life looks like during the pandemic, and even what it means to be creative when the world is, you know, basically on fire. It's a frank and kind conversation that grapples with topics we're all facing, in one way or another! 

Today's links: 

Want to support the show?

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

 

Jun 16, 2020

Alison Grade wrote The Freelance Bible because she saw her students develop skills in their field and then take their first, tentative steps towards running their own business... and not know what to do. At all.

One of the key problems for new freelancers and anyone having to pivot because of COVID-19 is not recognizing that the SOFT skills they have - i.e. the ones you didn't go to school for - are sometimes even more important than those you actually trained for. She walks Kyle through her process for finding out what your business direction should be! 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

 

Jun 3, 2020

If you're in the habit of combing job postings, you might have come across your dream job, got excited, applied and then... didn't hear back. Nothing. Not one peep. Even though you know in your heart you were the perfect fit for that job, and it was perfect for you!

The solution to this all too common experience isn't a "killer cover letter." It's showing clients that you're the right fit for the job BEFORE it even goes to the posting. That means being proactive, and making relationships with clients before they even know they need you.

Return guest Ami Sanyal of The Uncommoners Club walks Kyle through his surefire method for forming relationships with clients and making them your mentors in order to get the jobs you want. If you've never listened to the Clients From Hell podcast before, listen to this one: it could change your career! 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

 

May 14, 2020

You can be great at what you do, but if you can't convince your clients that you are, you're not going to get the jobs you want.

That's why getting outstanding testimonials is so important to a freelance business! Testimonial consultant Meg Cumby joins Kyle to discuss the key to getting FANTASTIC testimonials from your clients. HINT: it involves picking up the phone!

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Apr 28, 2020

It's easy to get bogged down in feelings of anxiety and sadness right now, which makes it a perfect time to look outside and see what you can do for others. That's freelance mentor extraordinaire Alison K's strategy, and she tells Kyle how she's been checking in on her clients for their sake and hers, and how she's using this as an opportunity to work on her business in the ways that she can manage. It's an inspiring talk with actionable strategies about how to continue to grow when it feels like you should just huddle up. Don't miss out! 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Apr 13, 2020

COVID-19 has changed EVERYTHING, including the landscape of freelance work in the world. A team of Clients From Hell All Stars (host Kyle Carpenter, former host Bryce Bladon and site owner, Vernon Southward) meet to take stock of what it means to freelance now, how they're thinking about this new reality, offer actionable strategies for what you could be doing with any extra free time you might have, and what the future might bring. 

These are strange times, but you're not experiencing them alone. 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Mar 6, 2020

We all want to change the world, don't we? We'd like to leave things better than they were without us, but it's so hard to work full-time and still have energy left for "causes."

That is, of course, unless you make your causes your job. Michael Fraser of Grantcrafty started as a freelance grantwriter for non-profits and now runs a small business, searching out funding opportunities for great causes and providing copy and marketing solutions for them too. He talks with Kyle about how he became an "entrepreneur" (he's uncomfortable with the term) and how he managed to make a successful business out of his values and his community

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Feb 18, 2020

You have to suffer for your art. If you truly care about something, you'd do it for free. Great artists aren't recognized in their lifetimes.

We've all heard these ideas, and internalized them to some extent. Duane Jones fights back against them with his clothing and lifestyle brand, Art Pays Me, reminding everyone that what you do, and who you are, has value. It takes courage to turn creativity into a business, and he talks with Kyle Carpenter about why the world will be a better place if more people can get paid for their art.

It's a great and illuminating talk about how to change your mindset towards being the kind of artist who gets paid. Tune in for the REAL difference between art and craft (and believe us - it's the best definition you've ever heard). 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Feb 4, 2020

The great thing about remote work is you can travel while doing it. Of course, we all know we CAN, but how many of us actually pull up stakes and do it?

Lynette Adams is a freelance writer and editor who recently wrote an article for The New York Times on housesitting, and how you can build a life for yourself trotting the globe. SPOILERS: it's a lot like freelancing! She and Kyle talk how to build a reputation as a reliable housesitter, what it teaches about client relations, the unexpected benefit of a negative review and most importantly, what it would take for YOU to get up and move across the globe for a few months! 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Jan 14, 2020

Life is full of changes. One moment you can be a freelancer, the next you can be working full-time for one of the most exciting blockchain projects in the world, and then a freelancer again!

...Okay, that's pretty specific. But that's exactly the journey Bryce Bladon has taken over the last few years, and he joins old friend Kyle Carpenter to discuss his return to the freelance fold, the strategies he's used to hit the ground running, and why knowing yourself is the most important thing you can do for your career. 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Dec 31, 2019

Making movies is hard. You need to be a combination director, camera person, sound designer, project manager and so much more. To do it successfully, you need to be disciplined with your time and your efforts. 

Wes Anthony of Firehouse Creative has been making film and video projects for a diverse set of clients for years now, and he chatted with host Kyle Carpenter about a recent gig that tested his skills and what it took to make his company a success. Topics include remote work, pricing strategies, client communication and more; this is a treasure trove of an episode with great advice for anybody working in creative fields! 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Dec 10, 2019

It will, if we start taking the right steps NOW. Adam Roach and Anya Switzer started LANCE, a freelancing solutions network in Canada in order to start pushing back against the race to the bottom clients want for their freelance employees. They share with Kyle their assessment of the problems freelancers face today and will face tomorrow, how they're trying to get in front of them, and what you can do to make sure that your freelance career remains flexible and lucrative. 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Nov 27, 2019

It's a familiar feeling. You overpromised a client on deliverables and got overwhelmed with work, or family stuff came up, or you hit a wall in the project that you just couldn't overcome. You put it off for a day, then two days, then a week... All of a sudden you're way overdue and you haven't talked to the client in that entire time. Clearly they're furious with you, fuming behind your back.

Or are they? Mike Tanner talks with Kyle Carpenter about the ways we create imaginary relationships with our clients, especially since freelancers don't usually get to talk to them one on one on a regular basis. It's never as bad as you think, for real. Find out how forgiveness is the way to move forward! 

Let us know on twitter @clientsfh - do you create imaginary relationships with your clients? Or are you strictly business, with nothing personal riding on your performance? How did you arrive where you are?

 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Nov 12, 2019

It's the middle of winter, and a massive tree just crashed down on your house. What do you do? 

It happened to Cami Travis-Groves, and she knows she did exactly the right thing. She expressed gratitude that nobody was hurt and move on. She brings that attitude to her working life as a designer and as a coach for freelancers, and she shares her tips for how to rise to every occasion and why "work/life balance" is, in her eyes, totally bogus. 

As a bonus, listen to host Kyle Carpenter pitch her (unsuccessfully) on why sarcastic positivity can be really helpful for some people! 

 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Oct 29, 2019

 

Do you have an assistant? Should you? Look at what you have to do today; how much of it is what you want your job to be, and how much of it is something you hate to do? What if you had someone who could do that stuff for you, so you could focus on being the designer/programmer/writer you always wanted to be? 

Melissa Smith is the founder of the Association of Virtual Assistants and she's of the opinion that everyone growing a business should have an assistant to help them do the things they need to succeed. 

 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Oct 9, 2019

Balancing a passion for art and a talent for business isn't always the easiest, but it can be done. Just look at Julia Kelly, who turned a part-time job doing caricature art into a full-time business that paid her more than accounting work! 

In today's episode, she talks with Kyle about the lessons she learned in client management from doing caricature art (hint: understanding your client means paying attention to more than just what they're saying), describes her path forward in a new business. 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Sep 26, 2019

It's the 21st Century. Chances are you're feeling overwhelmed right now. If you are, listen to this interview with The Freelance Conference's Emily Leach to find her effective strategies for managing overwhelm! 

Even better, her tip isn't just "plan better." It's to reach out to people you love and keep human connections in the picture. Find out why this works in this interview! 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Sep 3, 2019

Don't you just hate talking about money with clients? Either you're quoting WAY too low, or you're putting out a number that makes you feel like an imposter. Either way, talking budget is a source of incredible anxiety for most freelancers.

Unless, of course, you're Ilise Benun. Ilise LOVES having the money conversation with clients, and that's because she's figured out a great trick for making both her and her clients comfortable discussing budget. 

It's a simple trick, but it's a mind-blower: she asks "is this a $500 project, a $5000 project, or a $50,000 project?" Find out WHY this amazing trick works in her conversation with Kyle! 

Today's links: 

Want to support the show?

Order a custom infographic from Easel.ly! Use this link (https://www.easel.ly/infographicdesign/) for a great price! 

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

Aug 20, 2019

Client relationships break down. It's a bummer, but it happens. But what causes it?

Wes Jones has been a project manager both with agencies and as a freelancer to know that things deteriorate when communication isn't clear. That's why he wrote the Producer Playbook to help make sure that everyone on a project can be on the same page. 

On this week's episode, Wes chats with Kyle about his strategies for managing client expectations and making sure your needs as a freelancer are met. He also shares a surprising tip on how to make sure that you are happy in your business! 

We're sponsored this week by Gusto! Manage payroll, taxes and HR from one simple management tool so you can be the boss you always wish you had! Check out their three-month free trial.

Today's links: 

 

Want to support the show?

Check out Gusto's free three-month trial! https://gusto.com/cfh

Think you'd be a great fit for the show? Let me know at twitter.com/KCarCFH

Leave us a review on Apple Podcasts or recommend us to a friend. It helps immensely.

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